Privacy Policy

TC Computer Consulting (“TC³,” “we,” “us,” or “our”) is a managed IT and cybersecurity services firm headquartered at 16 Bird Street, Torrington, CT 06790. This Privacy Policy explains how we collect, use, and protect information obtained through our website at tccubed.com and its subdomains (the “Site”).

By using our Site you agree to the practices described in this policy. If you do not agree, please discontinue use of the Site.

Information you provide directly:

• Contact forms — name, work email, phone number, company name, and the content of your message
• Booking and scheduling tool — name, email, phone number, and any information you provide when scheduling a consultation
• Email marketing sign-ups — name and email address when you subscribe to TC³ communications
• Payment processing — billing name, address, and payment card details when purchasing services or assessments. Payment card data is processed by our payment processor and is not stored on TC³ systems.

Information collected automatically:

• Usage data — pages visited, time spent on pages, referring URLs, browser type, device type, and IP address
• Analytics — we use Google Analytics or similar tools to understand how visitors use our Site. See Section 6 for cookie details.
• CRM data — when you interact with TC³ through forms, booking, or email, information may be stored in our CRM platform to manage our relationship with you

We use the information we collect for the following purposes:

• Responding to inquiries and scheduling consultations
• Delivering services you have requested or purchased
• Processing payments for assessments and services
• Sending communications you have requested, including newsletters and webinar invitations
• Sending service-related communications such as appointment confirmations and follow-ups
• Improving our Site, content, and services based on usage patterns
• Complying with legal obligations
• Protecting TC³ and our clients from fraud, security threats, and unauthorized access

We do not sell your personal information. We do not use your information for automated decision-making that produces legal or similarly significant effects.

TC³ does not sell, rent, or share your personal information with third parties for their own marketing purposes. We share information only in the following limited circumstances:

• Service providers — we use third-party vendors to operate our Site and business, including our CRM platform, scheduling tool, email marketing platform, payment processor, and analytics provider. These vendors access information only as necessary to perform services on our behalf and are contractually bound to protect it.
• Legal requirements — we may disclose information if required by law, court order, or government authority, or to protect the rights, property, or safety of TC³, our clients, or others.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, maintain our business relationship with you, comply with legal obligations, resolve disputes, and enforce our agreements.

When information is no longer needed, we delete or anonymize it in accordance with our internal data retention schedule. Contact us at info@tccubed.com to request information about retention periods applicable to your data.

Our Site uses cookies and similar tracking technologies to operate, analyze, and improve the Site. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies — required for the Site to function. Cannot be disabled.
• Analytics cookies — Google Analytics and similar tools that help us understand how visitors use our Site. These collect anonymized usage data.
• Functionality cookies — remember your preferences and settings.
• Third-party cookies — our scheduling and booking tool may set cookies when you interact with it.

You can control cookies through your browser settings. Disabling cookies may affect Site functionality. To opt out of Google Analytics tracking, visit tools.google.com/dlpage/gaoptout.

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request that we delete your personal information, subject to legal and contractual obligations
• Opt-out of marketing — unsubscribe from marketing communications at any time using the unsubscribe link in any email or by contacting us directly
• Data portability — request a machine-readable copy of your personal information
• Withdraw consent — where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, contact us at info@tccubed.com. We will respond within 45 days. We will not discriminate against you for exercising your privacy rights.

If you are a Connecticut resident, the Connecticut Data Privacy Act (CTDPA) provides you with specific rights regarding your personal data:

• The right to know whether TC³ is processing your personal data
• The right to access your personal data
• The right to correct inaccuracies in your personal data
• The right to delete personal data you have provided or that has been obtained about you
• The right to data portability — obtain a copy of your data in a portable, usable format
• The right to opt out of the processing of your personal data for purposes of targeted advertising or the sale of personal data

We do not sell personal data and do not use personal data for targeted advertising.

To submit a privacy request under the CTDPA, contact us at info@tccubed.com or 860-482-9791. We will respond within 45 days. If we deny your request, you may appeal by contacting us at the same address. If your appeal is denied, you may contact the Connecticut Attorney General at portal.ct.gov/AG.

TC³ implements administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. As a cybersecurity firm, we apply the same security standards to our own systems that we recommend to our clients.

No method of transmission over the internet or electronic storage is 100% secure. While we use commercially reasonable measures to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, contact us immediately at info@tccubed.com.

Our Site is not directed to children under the age of 13 and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a child, contact us at info@tccubed.com.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the Effective Date at the top of this page.

We encourage you to review this policy periodically. Your continued use of the Site after any changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to report a privacy concern, contact us by any of the following means:

We will acknowledge your request within 5 business days and respond fully within 45 days. If additional time is needed, we will notify you of the extension and the reason.